Video: How to Access the Failover URL in Jamf Pro

Jamf Training and Support Videos: Jamf Pro
Solution
Application
Content Type
Training Content
Utilities & Services
ft:locale
en-US

Learn how to access Jamf Pro using the failover URL if your single sign-on (SSO) provider credentials fail to authenticate successfully.

If you've integrated Jamf Pro with a single sign-on provider, you may encounter times when that service is interrupted and you are unable to log in to Jamf Pro. To regain access to Jamf Pro, we can access the failover URL and log in with a standard Jamf Pro account.

Resources

For more on-demand training, check out the Jamf 100 Course, the Jamf 140 Course, the Jamf 170 Course, and the Jamf Online Training Catalog!

Step-by-step

If you integrated with single sign-on prior to Jamf Pro 10.45:

  1. Append ?failover to the end of your Jamf Pro URL (e.g., https://acme.jamfcloud.com/?failover).
  2. Navigate to that URL and log in with a local Jamf Pro account.
  3. Navigate to Settings > Single sign-on to disable the integration until the issues are resolved.

If you integrated with single sign-on in Jamf Pro 10.45 or later:

  1. Append /api/doc to your Jamf Pro URL (e.g., https://acme.jamfcloud.com/api/doc).
  2. Navigate to that URL.
  3. Enter credentials for a Jamf Pro administrator account and click Authorize to obtain an API token.
  4. Scroll down to the sso-failover endpoint and click it to expand the available options.
  5. Select Get.
  6. Click Try it out.
  7. Click Execute.
  8. Locate the failover URL in the Response body field.
  9. Navigate to the failover URL and log in with a local Jamf Pro admin account.
  10. Navigate to Settings > Single sign-on to disable the integration until the issues are resolved.