Jamf Pro displays the status of an app installation in computer and mobile device inventory information. Unless the app installs successfully or fails to install, the app's status remains as pending. Additionally, if there is an app update available, the app's status is pending until the app update is distributed and installed.
Note:
The message "Pending - Application is not available to install" is initially displayed while a license is being assigned to an app. The message may display for several minutes while the license is being assigned to the app.
If your environment uses managed distribution via device- or user-assigned managed distribution, there are environmental factors that can cause the app installation to remain in a pending state outside of the expected scenarios detailed above. The pending app installation status may display as "Pending - All licenses are in use or the license is not assigned yet" with the status validated with any of the following:
Assess additional app license purchasing and verify license states
Checking device in scope of paid app and license assigned with user-assigned volume assignment
Volume purchasing internal error code 9603