Troubleshooting a Failed Connection

Technical Articles
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

The connection to the AD server may fail if:

  • Apache Directory Studio cannot reach the AD server
  • The port entered in Apache Directory Studio is incorrect
  • The encryption method in Apache Directory Studio does not match the encryption method of the AD server
To ensure that you can reach the server, execute the following command and verify that you receive a response:
ping ad.jamfsw.corp
To verify that the server uses the port that you entered in Apache Directory Studio, execute a command similar to the following and verify that you receive a connected status:
telnet ad.jamfsw.corp 389

To verify the encryption method of the AD server, contact your AD administrator.