| Symptom/Error | Explanation | Resolution |
|---|---|---|
"Connection Failed. Could not connect to the APNs server. The server is down or network is unreachable." | Connection rejected: APNs server down, no network connection, firewall misconfigured, wrong host or ports. | Try again later. |
"Connection Failed. Push certificate is missing." | Push was unsuccessful due to a missing certificate. | Navigate to and review the settings. |
"Connection Failed. Push certificate is not correctly configured." | Push was unsuccessful due to a misconfigured certificate. | Navigate to and review the settings. |
"Push failed for the unmanaged device % because the token is missing. Values for APN Token and Push Magic cannot be blank." | Push for the unmanaged computer or device was unsuccessful. | Remove the unmanaged computer or device from Jamf Pro or re-enroll. |
"Bad request. Incorrect values configured or information missing." | Push request was not correctly configured. | Try again later. |
"Certificate used for the APNs server connection is incorrect." | There was an error with the certificate or with the provider authentication token. | Try again later. |
"Device token is not active for the specified topic." | The computer or device is not registered. | Re-enroll the computer of device. |
"Push using revoked certificate." | Push certificate is revoked. | Navigate to and renew the certificate. |
"Too many requests." | Too many requests for the same device token were sent to APNs. | Try again later. |
"The APNs server error or service is not responding." | Try again later. |