Jamf Pro communicates with the database over port 3306. If the database server is not accepting traffic over port 3306, Jamf Pro will not be able to establish a connection, and a database connection error will occur. Follow these steps to verify and resolve this issue.
Note:
If MySQL is running on the same server as Tomcat, this is not the issue. Refer to the next possible issue in this article to continue troubleshooting.
- Work with your network administrator to verify that port 3306 is open both outbound on the Tomcat server and inbound on the database server.
- If port 3306 is open both outbound on the Tomcat server and inbound on the database server, this is not the issue. Refer to the next possible issue in this article to continue troubleshooting.
- If port 3306 is not open outbound on the Tomcat server, or if port 3306 is not open inbound on the database server, continue following these steps to resolve.
- Work with your network administrator to open port 3306 both outbound on the Tomcat server and inbound on the database server.
- Reattempt the connection to the database from the Jamf Pro server. If the database connection error persists, refer to the next possible issue in this article to continue troubleshooting.