- Ensure your database is backed up. See Backing Up the Database in the Jamf Pro Installation and Configuration Guide for Windows for complete instructions.
- On the Jamf Pro host server, stop Tomcat. See Starting and Stopping Tomcat for complete instructions.
- Backup the Jamf Pro folder, located at C:\Program Files\JSS\, by copying it to a secure location.Note:
If a large number of backups exist in the C:\Program Files\JSS\Backups directory, backing up or copying the JSS folder could take a long time. You may want to move the Backups folder out of the JSS folder, make a copy of the JSS folder, and then put the Backups folder back where it was. It is also recommended that you have a copy of the most recent backup files from the Backups folder stored in a secure, off-server location.
- Uninstall Jamf Pro:
- Navigate to the Control Panel, and then click Uninstall a Program under the Programs heading.
- Select "Jamf Pro" from the list of installed programs, and then click Uninstall.
- Click Yes when prompted.
- Open the MySQL Command Line Client.
- When prompted, enter the password for the MySQL "root" user.
- Drop the database by executing the following command:
drop database jamfsoftware; - Create a database by executing the following command:
create database jamfsoftware; - Exit MySQL by executing the following command:
exit - Download a previous version of the Jamf Pro Installer for Windows from Jamf Account and install a previous version of Jamf Pro.Note:
You must revert to the same version the backup was created on.
- Restore your database backup. See Restoring Database Backups in the Jamf Pro Installation and Configuration Guide for Windows for complete instructions.
- Create or upload an SSL certificate. See SSL Certificate in the Jamf Pro Documentation for complete instructions.