Re-syncing Licenses for Impacted Devices

Technical Articles

Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

During off-peak hours, you can resolve the issue by resyncing the licenses for impacted computers or mobile devices.

  1. In the Jamf Pro sidebar, click either:
    1. Computers
    2. Devices
  2. Search for the impacted computer or device.
  3. Open the computer's or device's inventory record.
  4. Click the History tab.
  5. Click Cancel on the right side of any of the following references:
    1. All licenses are in use or not assigned yet
    2. No License Found
    The VppLicenseMonitor is expected to run every minute and automatically attempts the license assignment again.