Removing Devices - Jamf Security Cloud Portal Setup Guide

Jamf Security Cloud Portal Setup Guide
Solution
Application
Jamf Connect
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

Removing a device record from Jamf Security Cloud under Devices > Manage permanently deletes the device and the device history.

Requirements

  • For managed devices, remove the device from your UEM solution (this also removes the Jamf Trust app on iOS and iPadOS devices).

  • For unmanaged devices, uninstall the Jamf Trust app from the devices. The steps for uninstalling an app vary by platform. Refer to the documentation for your platform for instructions on how to uninstall an app.

Important:

Jamf Trust must be uninstalled from a managed device before deleting the device record in Jamf Security Cloud, otherwise the device record may be recreated automatically.

  1. In Jamf Security Cloud, navigate to Devices > Manage.
  2. Locate the device that you want to delete.
  3. On the right of the device entry, click Delete.

    To delete a group of devices, navigate to Manage group > Delete.

  4. Review your changes, and then click Delete.

Re-enrolling Devices

You must wait for five minutes before attempting to re-enroll managed devices in your UEM service.