Redeploying Devices - Jamf Security Cloud Portal Setup Guide

Jamf Security Cloud Portal Setup Guide

Solution
Application
Jamf Connect
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

Jamf Security Cloud does not support changing the configuration of deployed devices. To change the configuration, you must redeploy the device. You can redeploy a managed device with a new Activation Profile by replacing the configuration profile in your UEM with a new one. The existing device record is automatically deleted from Jamf Security Cloud when the device is redeployed. It removes the history and data, and creates a new record.

When you redeploy an unmanaged device, a new device record is created and existing ones are left intact (and effectively orphaned).
Note:

Redeployment removes data usage history, so if you are using data capping, consider your billing period when making configuration changes to managed devices.

  1. From your UEM, unassign the Jamf Trust app and configuration profiles from the managed device.
  2. Install the Jamf Trust app to the device without the managed app configuration.
  3. Reset your Jamf Trust app.

    To get help with this process, create a help request by going to Jamf Account.

  4. Remove Jamf Trust from the device.
  5. Upload Jamf Trust with the new app configuration and new configuration profile to re-enroll the device with the new configuration.