Troubleshooting Jamf School Login Issues - Jamf School Documentation

Jamf School Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US
If you encounter an error when logging in to Jamf School, do the following:

  • Ask another administrator with access to your Jamf School instance to verify your email address is displayed on the Organization > Administrators > Accounts page. If your email address is not displayed, you may need to be added as an administrator. For information on adding an administrator account, see Creating Administrator Accounts.

  • Verify that you have a Jamf ID that matches the email address in Jamf School.

    • If you do not have a Jamf ID, go to account.jamf.com to create one. For more information on Jamf ID, see Login Using Jamf ID in the Jamf Account Documentation.

    • If you already have a Jamf ID, log in to the Jamf Account portal. If you cannot log in, reset your password.

After you log in to Jamf Account, navigate to the direct URL of your Jamf School instance.
Example:

[instancename].jamfcloud.com

Once you are able to log in to Jamf School, you may need to clear your browsing data in your preferred browser to resolve login issues at the direct instance URL. If you still encounter an error logging in, contact Jamf Support.