Creating Incidents

Jamf School Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US
  1. In Jamf School, navigate to Devices > Inventory in the sidebar.
  2. Select the device you want to report the incident for.
  3. In the device details page, click the Incidents tab.
  4. Click Register incident, and configure the Register Incident pop-up dialog by completing the following steps:
    1. Choose the status from the Device Status pop-up menu.
      Note:

      If you select "Keep", the user associated with the device will not change. If you select "Unassign", the user associated with the device is removed and you can enter a reason for un-assigning the device in the Reason for un-assigning field.

    2. Choose the type of incident from the Incident Type pop-up menu.
      Note:

      The incident types displayed are specific to your school.

    3. If the device is under warranty, select the Warranty checkbox.
    4. (Optional) Enter a description of the incident in the Description field.
    5. If you want to close the incident after registering it, select the Immediately close this incident checkbox.
  5. Click Register Incident.

You can view reported incidents by navigating to Incidents in the sidebar. You can close an incident by clicking on the incident, and then clicking Close incident.