Cleaning Out Old Devices from Jamf School

Jamf School Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

Unused and retired devices remain in Jamf School when they are not correctly unenrolled. Maintaining an up-to-date device inventory ensures that your organization does not pay for devices that are no longer in service. Jamf recommends searching for unused devices and completing the unenrollment process prior to renewing your Jamf School contract.

There are multiple ways to locate old devices. If your organization deprecated certain models, you can locate them by model type. You can also search for inactive devices that have not checked in with Jamf School during a specified time period.

Note:

If you locate an inactive device that is still in use, check the network connection or refresh the device. For more information, see Inactive Device Status.

  1. In Jamf School, navigate to Devices > Inventory in the sidebar.
  2. Click Filter in the upper right, then configure one of the following filters.
    • To filter by connection date, click Greater than in the Last Connected section, then choose a time range in the second pop-up menu.
      Note:

      Check-in frequencies vary by organization and should account for breaks during the school year.

    • To filter by model, choose the device model from the pop-up menu in the Model section.

  3. Select the devices to unenroll.
  4. Export the list of selected devices. For more information, see Exporting Device Inventory Information to a CSV File.
    Note:

    If you use Automated Device Enrollment, you must release the devices in Apple School Manager to prevent them from automatically re-enrolling in Jamf School. You can use the serial numbers in the CSV file to release the devices.

  5. With the devices still selected, click Move to Trash.
    Note:

    Device information is stored in a database. After deletion, devices remain in the database and are accessible on the Devices > Trash page indefinitely. To remove device information from both locations, contact Jamf Support.

The devices are removed from Jamf School and no longer display on the Devices > Inventory page.