If you have a problem in Jamf School and cannot find a solution in the documentation, you can create a support ticket to get help from Jamf Support. For more information, see Creating a Support Ticket.
Note:
You can use Apple Configurator to create a log file to provide additional information about a problem to Jamf Support. For more information, see Creating a Log File Using Apple Configurator.
You can also create incidents to keep a history of issues or for reporting user or device-related problems to other Jamf School administrators. For more information, see Incidents.