Mobile App Authentication End User Experience

RapidIdentity Platform Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

The mobile app authentication method uses a pop-up alert in the RapidIdentity app to verify the user's identity. The user must claim their account prior to enrolling in RapidIdentity and receiving push notifications from the RapidIdentity app.

  1. The user logs in to the RapidIdentity portal.

  2. The user clicks the drop-down menu at the top of the page and selects Enroll Mobile Device.
    An image showing a menu in the RapidIdentity portal. The menu includes a link to enroll a mobile device.
  3. RapidIdentity sends a text with an authorization code, a provision URL, and a link to download the RapidIdentity app. The user clicks the link and downloads the app.
    An image of a phone screen displaying a text message. The text includes the authorization code, a download link for the RapidIdentity app, and a provision URL.

  4. The user clicks the provision URL and enters the authorization code.

  5. Push notifications are enabled for the user's RapidIdentity account. When the user logs in, they will receive a push notification from the RapidIdentity app and can click Approve to authenticate and enter the RapidIdentity portal.
    An image showing a push notification from the RapidIdentity app on the user's phone. The notification has a Deny button and an Approve button.