RapidIdentity Cloud provides two options to configure as an administrator for users who have forgotten their username. Legacy and Enhanced. We recommend you use the Enhanced method.
Requirements
When using the Enhanced Method:
- Users will see a "Forgot Username?" link under the Username field
- Users will be prompted to enter their email address or phone number
- Users will receive their username via email or text message
- Modify the Email Template:
- Navigate to Configuration - General - Email Templates
- Click the item and select Edit button
- Modify the default template and click Save
- Configure Recovery Methods:
- Go to Configuration - Policies - Forgot Username
- Select Email and/or SMS options
- Click Save
Note:The email option uses the Email (mail) attribute, and the SMS option uses the Mobile (mobile) attribute for notifications
- Remove Legacy Help Link:
- Navigate to Configuration - Security - Identity Providers - Web Template
- Scroll to the Help Links section at the bottom
- Click the X on the Forgot My Username option
Note:A Trigger Web Reload action is required after removing the help link for changes to take effect
Note:If you need to add custom HTML/CSS for the Enhanced Forgot Username web page, configure it in Configuration -> Security -> Identity Providers -> Web Template.