Legacy Forgot Password End User Experience

RapidIdentity Platform Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

The legacy Forgot Password experience allows the end user to authenticate when they do not have their credentials. You can configure an authentication method in the Forgot Password Policy tab. In this example, the end user must answer a series of challenge questions to reset their password.

  1. The user clicks a link for password assistance. In this example, the user clicks Need help? to access the Forgot Password workflow.
    An image showing the Forgot Password? link above the username field
  2. The Help Links window allows the user to reset a forgotten username or password. This window may contain different labels or URLs depending on how you configure your policy.
    An image of the Help screen that shows the Forgot My Password button
  3. The user enters their username to continue.
    An image showing the field where a user can confirm their username during the reset password process
  4. In this example, challenge questions display for the user to answer. You can configure additional methods in your Forgot Password policy, including email, SMS, TOTP, pictograph, mobile app, WebAuthn, and Duo.
    An image showing two challenge questions that the user can answer to reset their password
  5. The user creates a new password.
    An image of a screen showing password length and character requirements, a field to enter a new password, and a field to verify the password
  6. The user receives a confirmation and can return to the login screen.
    A confirmation screen that says, "Password change complete." The screen has a back button that returns the user to the login screen.