Resolving QR Code Camera Issues on Apple Devices

RapidIdentity Platform Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

There is a known issue with Apple-based devices on any browser not immediately loading the camera when scanning for QR code authentication.

  1. Teachers generate QR codes from the Rapid People module, print them, and distribute them to students.
  2. Students open the NCedCloud portal in Safari or any browser on an apple device.
  3. Students receive a prompt to approve camera usage.
  4. If the camera feed shows a black screen, click the "flip camera" option until the camera feed appears.
    After approving the camera permission, students may only see a black screen in the browser. The camera feed will appear after clicking the "flip camera" option a few times.

Following these steps should resolve the camera display issue for QR code scanning.

Note:
  • This issue appears to be isolated to Apple devices using any browser.
  • We are currently investigating the root cause and will provide an update as soon as a permanent solution is identified.