Viewing and Interpreting Logs in ID Hub

RapidIdentity Platform Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

ID Hub logs information about current and previous jobs, as well as account lifecycle information. For example, you can view logs after a scheduled source data synchronization, or you can see which accounts were added, modified, or removed in the source database or application.

Currently Running
The Currently Running page displays jobs with a status of Running. You cannot view logs for these jobs until they complete and the status changes to Unknown, Failed, or Complete.
Reports
The Reports page contains filtering criteria that you can select to create custom reports. You can also select from the default or previously saved filters. ID Hub creates a provisioning log when you run the report.
Provisioning Logs
Provisioning logs contain information about account lifecycles, including creation, deletion, or updates.
Requirements

  • Access to your RapidIdentity administrator portal

  • A source of data synchronized to ID Hub

  • Roles configured in each source, with attributes standardized using the RapidIdentity Cloud Directory Schema

  1. In the Dashboard pop-up menu, click "Identity Hub".
  2. To view currently running jobs, complete the following steps:
    1. In the sidebar, click Currently Running.
    2. Wait until the job status changes to Unknown, Failed, or Complete.
    3. Click the three dots next to the job.
    4. Click View Logs.
  3. To create a report, complete the following steps:
    1. In the sidebar, click Reports.
    2. To select a default filter, click the Default Filters menu, then choose a filter.
    3. To create a filter, use the menus in the Filters section to add criteria.

      If you click + Save Filter, the saved filter appears in the Saved Filters menu.

    4. Click Run Report.
    5. Click View.
    6. In the Details pop-up window, click View.
  4. To view provisioning logs, complete the following steps:
    1. Click Provisioning Logs.
    2. Find the job you want to view, then click View.
    3. Click the View link next to the Diagnostic Log field.
  5. To see diffs between the source data and RapidIdentity accounts, scroll to the bottom of the log and find the calculatedDiffStats object.

    The calculatedDiffStats contains information about changes in the source data that have synchronized to RapidIdentity. For example, a log that contains "scheduledForDeletion": 4 in calculatedDiffStats indicates that 4 users are no longer in the source data and their accounts will be set to inactive in RapidIdentity.