Common configuration errors that can lead to integration failure and their potential solutions are described below:
| Misconfiguration | Solution |
|---|---|
The SSL/TLS configuration is not correctly set up to accept incoming encrypted connections. | In a terminal window, use the following command to check whether the configured server is reachable from the internet with SSL/TLS: The response should contain the full certificate chain and you should see the following return code: If this is unsuccessful, ensure that the SSL/TLS configuration is set up correctly to accept encrypted connections. |
The firewall is not configured to allow connections from the Data Stream IP addresses. | Ensure that the IP addresses are added to the allowlist of any firewall or access control you may have. The IP addresses can be found under Server Configuration on the Stream configuration page () in Jamf Security Cloud. |