Upgrading Jamf Pro Using the Installer on Windows

Jamf Pro Installation and Configuration Guide for Windows 11.16.0
Solution
Application
Content Type
Technical Documentation
Utilities & Services
version
11.16.0
ft:locale
en-US
vrm_version
11.16.0

  1. Prepare to upgrade:
    1. Review the following articles:
      Note:

      Jamf recommends that you enable HTTP Strict Transfer Security (HSTS). To enable HSTS, you must make one-time changes to the Apache Tomcat web.xml file. For instructions, see the Enabling HSTS for Jamf Pro article.

    2. Ensure that you have backed up the current database.

      For more information, see Backing Up the Database.

    3. On Windows, ensure the following:

      • You are logged in as a local administrator, not as a domain administrator.

        Note:

        Full local administrator privileges are required to install Jamf Pro on Windows Server. If you are unable to install Jamf Pro, Group Policy Object restrictions may be the cause. Check the GPO settings or contact someone in your organization who can ensure that GPO restrictions allow you full administrator privileges.

      • Apache Tomcat is stopped. For instructions, see the Starting and Stopping Tomcat article.

  2. To obtain the installer, go to the Jamf Pro Download page in the Jamf Account portal.
  3. Select "for Windows" from the operating system pop-up menu, select the version of Jamf Pro you want from the Version pop-up menu, and then click the Download button.
  4. Copy the downloaded Jamf Pro Installer for Windows (Jamf Pro Installer.msi) to the server.
    Important:

    If an upgrade fails, do not click OK. Contact Jamf Support immediately.

  5. Run the Jamf Pro Installer and follow the onscreen instructions to complete the upgrade.
  6. If you need to upgrade to Java 21, see the Migrating to Java 21 on Jamf Pro Servers article.
  7. (Optional) Disable TLS 1.0 and 1.1 in Java.

    If you are using the TLS 1.0 or 1.1 protocols in Java for any existing workflows, Jamf recommends disabling them since they are deprecated. For instructions, see the Disabling TLS 1.0 and 1.1 in Java article.

  8. To complete the upgrade, log in to Jamf Pro and verify devices are checking in as expected.
Important:

If you customized the log4j.properties file in Jamf Pro 10.30.x or earlier, you must edit the log4j2.xml file and reapply your customizations. The log4j.properties file is backed up to the following location: C:\Program Files\JSS\Backups