A Jamf Pro user could be locked out of their account if they exceed the specified number of allowed login attempts. If the Password Policy is configured to allow the user to unlock their account, the user can reset their password to unlock their account. In this case, an email is immediately sent to the email address associated with the account in Jamf Pro allowing the user to unlock their account by resetting their password. In addition, a Jamf Pro user account that is locked can be manually unlocked from Jamf Pro by another Jamf Pro user with the Administrator privilege set.
The access status of the account is displayed as “Disabled” in Jamf Pro until the account is unlocked.
Jamf Pro on-premise environments: For a password reset email to be sent to locked accounts, an SMTP server must be set up in Jamf Pro. For more information, see SMTP Server Integration.
- In Jamf Pro, click Settings in the sidebar.
- In the System section, click User accounts & groups .
- Click the Jamf Pro user account that has an access status of “Disabled”, which means the account is locked.
- Click Edit .
- Choose from the Access Status pop-up menu to unlock the account.
- Click Save .
The Jamf Pro user account is unlocked immediately.