Sending a Remote Command to a Computer

Jamf Pro Documentation 11.29.0
Solution
Application
Content Type
Technical Documentation
Utilities & Services
version
11.29.0
ft:locale
en-US
vrm_version
11.29.0
Requirements

  • A push certificate in Jamf Pro. For more information, see Push Certificates.

  • The Enable certificate-based authentication and Enable push notifications settings configured.

  1. In Jamf Pro, click Computers in the sidebar.
  2. Perform a simple or advanced computer search.
  3. Click the computer you want to send the remote command to.

    If you performed a simple search for an item other than computers, you must click Expand next to an item to view the computers related to that item.

  4. Click the Management tab, and then click the button for the remote command that you want to send.
    Note:

    To send the Unlock User or Remove User remote command, navigate to the Local User Accounts category in inventory information for the computer and click Manage for a user.

    Depending on the command selected, additional options may be available.

The remote command runs on the computer the next time the computer checks in with Jamf Pro.

After the command is sent, you can do the following on the History tab:

  • To view the status of a remote command, use the Management History pane to view completed, pending, or failed commands.

  • To cancel a remote command, click Pending Commands. Find the command you want to cancel, and click Cancel.

If a remote command reports a failed status, Jamf Pro will reset the command to pending after four hours. At that time, Jamf Pro will attempt to retry the pending command at increasing intervals, up to one hour.