Self Service for Mobile

Jamf Pro Documentation 11.31.0

Solution
Application
Content Type
Technical Documentation
Utilities & Services
version
11.31.0
ft:locale
en-US
vrm_version
11.31.0

Self Service+ and Self Service classic for mobile allow users to browse and install mobile device configuration profiles, apps, and books on managed mobile devices. Users can tap their way through Self Service using an intuitive interface.

Additionally, with Self Service+, users can access other supported Jamf platform capabilities in one convenient app.

Jamf Pro allows you to manage every aspect of Self Service, including its installation, authentication, and the items available to users.

You can use Jamf Pro to group configuration profiles, apps, and books in categories, which makes those items easier to locate in Self Service. If iBeacon monitoring is enabled in your environment, Self Service is the component that detects when a mobile device enters or exits an iBeacon region. In addition, you can send notifications to mobile devices with Self Service installed. Notifications are displayed to users in the following ways:
  • The Self Service app icon displays a badge with the number of notifications that have not been viewed by the user.

  • In Self Service, the Notifications button displays a badge with the number of notifications that have not been viewed by the user. Items are listed in the Notifications area of the app as they are added.

  • (Optional) Each notification can be configured to also display an alert and appear in Notification Center. This requires a proxy server token in Jamf Pro.

  • (Optional) In Self Service+, users can receive real-time security alerts via notifications if the capability is configured in the Jamf Security Cloud portal.

Self Service for mobile displays an unlimited number of notifications that persist until they are manually deleted by the user.

For more information about Self Service+, including requirements and deployment, see the Self Service+ for Mobile Deployment Guide. For more information on the Self Service levels of compatibility, see Self Service for Mobile Settings in Jamf Pro. Self Service for mobile is available for free from the App Store.

Note:

Self Service for iOS was renamed Self Service+ for mobile in version 12.0. Unlike earlier versions (referred to as Self Service classic), Self Service+ supports integration with additional Jamf platform capabilities. The Jamf Pro user interface may still display the name "Self Service for iOS" in some areas.