To start a Jamf Remote Assist session with an end user, Jamf Remote Assist must be enabled in Jamf Pro.
Push notifications enabled
For more information, see Security Settings.
Cloud Services connection enabled
For more information, see Cloud Services Connection.
- Network connections from TCP port 443 (backend services hosted on *.jra.services.jamfcloud.com)
For more information, see the Network Ports Used by Jamf Pro article.
The following Jamf Pro user account privileges:
Category Privilege Jamf Pro Server Objects
Push Certificates (Create/Read/Update)
Jamf Pro Server Settings
Cloud Services Connection (Read/Enable)
Jamf Pro Server Settings
Security (Read/Update)
Jamf Pro Server Settings
Jamf Remote Assist (Read/Update)
- In Jamf Pro, click Settings in the sidebar.
- In the Jamf Apps section, click Jamf Remote Assist .
- Click Edit .
- Use the Configuration status switch to enable Jamf Remote Assist.
- If your environment is hosted on-premise, use the Jamf Remote Assist Data Storage Location pop-up menu to specify the location where Jamf Remote Assist cloud service will store data. Cloud-hosted environments will store data in the same location where their Jamf Pro instance is hosted.
- Click Save .
When Jamf Remote Assist is enabled, Jamf Pro may automatically send MDM commands relating to Jamf Remote Assist profiles on managed computers, specifically when interacting with the management tab of a computer inventory record. This expected behavior is initiated proactively by Jamf Pro, even if you are not starting a Jamf Remote Assist session, and allows the Jamf Remote Assist app on managed computers to respond promptly if a session is initiated.