You may find that having a script to uninstall and reinstall Jamf Remote Assist on target computers is helpful when Jamf Remote Assist is failing to initiate sessions.
In Jamf Pro, click Settings
in the sidebar.
In the Computer management section, click
Scripts
.
Use the General pane to configure basic settings for the script, including the display name and category.
Click the Script tab and enter the following in the script editor:
sh "/Library/Application Support/JAMF/Remote Assist/Uninstall"
/usr/sbin/installer -pkg "/Library/Application Support/JAMF/Jamf.app/Contents/MacOS/JamfDaemon.app/Contents/Resources/JamfRemoteAssist.pkg" -target /
You can use the settings on the tab to configure syntax highlighting and theme colors in the script editor.
Click the Options tab and configure additional settings for the script, including the priority and parameter labels.
Click Save .
Run the script by creating a policy with the script added to the Scripts payload. For more information, see Creating a Policy.
After deploying the policy with the script, try initiating a Jamf Remote Assist session again. For more information, see Starting a Jamf Remote Assist Session.