Jamf Remote Assist, available for both on-premise and Jamf Cloud-hosted environments, allows you to securely initiate a remote session to manage computers and help end users troubleshoot issues. Using the Jamf Pro interface, Jamf Remote Assist sessions allow you to connect to a computer even when the user is not connected to the internal network.
Note:
Jamf Remote Assist is not currently available for Jamf Premium Cloud Plus customers.
Jamf Remote Assist consists of three components:
- Jamf Remote Assist web application
- A web application that opens in a new tab within the administrator's web browser whenever a session is initiated. This is the tool Jamf Pro administrators use when viewing and interacting with a Jamf Remote Assist session.
- Jamf Remote Assist app
- A native application deployed to all computers managed by Jamf Pro that is responsible for delivering screen and file data to the web application. The Jamf Remote Assist app also manages notifications, prompts, and user experience elements displayed on remote computers when sessions are initiated, in progress, or completed.
- Jamf Remote Assist server
- A set of services that operates in Jamf Cloud, outside of the Jamf Pro server. The server is responsible for communication between the Jamf Remote Assist web application and the Jamf Remote Assist app, and for storing session data.
Jamf Remote Assist sessions allow administrators to do the following:
Send commands in the Command pop-up menu:
- Open Settings —Opens System Settings on the user's computer
- Open Terminal —Opens the Terminal application on the user's computer
- Reboot —Reboots the user's computer
Download applications and files
View the user's computer display name and the screen share session duration
In addition, Jamf Remote Assist includes multi-monitor support and the ability to expand the screen share to full screen.