Requirements
A TeamViewer configuration must be added to Jamf Pro. For information, see TeamViewer Integration.
- In Jamf Pro, click Computers in the sidebar.
- Perform a simple or advanced computer search.
- Click the computer you want to connect with for remote management.
- Click the Management tab, and then click Remote Administration.
- (Optional) Enter the reason for the session. It will be listed in the TeamViewer management console. If you do not add the reason, it defaults to "Jamf Remote Administration".
- Click Start Session. After the session is initialized, you can re-send a Self Service notification to join the session. Alternatively, you can copy the session URL and send it to the end user via your preferred communication method.
- Click the administrator's remote session URL. This opens in a separate browser window. Follow the onscreen instructions to join the session.
- To manually close a session, click Close Session. It is recommended to close sessions to avoid issues with your TeamViewer subscription quota.
Note:
Sessions are automatically closed after the maximum session time set in the Remote Administration configuration in Global Management. This does not influence ongoing meetings and they remain open.
Note:
Once the TeamViewer session starts, Jamf Pro will send a notification to the end user to connect to the administrator's session. If the user does not receive the notification, click the Administrator URL at the bottom of the Remote Administration page and click the browser button to launch the installed TeamViewer Application.