Lost Mode

Jamf Pro Documentation 11.16.0
Solution
Application
Content Type
Technical Documentation
Utilities & Services
version
11.16.0
ft:locale
en-US
vrm_version
11.16.0

Lost Mode can help you recover a lost or stolen mobile device with iOS or iPadOS. Lost Mode disables the ability to use the device and allows you to display a custom message on its Lock Screen. Lost Mode also reports the device's GPS coordinates from the point where it receives the Lost Mode command. Ongoing, additional MDM commands can query the device's location.

For more information on using Lost Mode, see Lock and locate Apple devices in Apple Platform Deployment.

Requirements

Supervised mobile devices with iOS or iPadOS

  1. In Jamf Pro, click Devices in the sidebar.
  2. Click Search Inventory in the sidebar.
  3. Perform a simple or advanced mobile device search.

    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the device you want to put in Lost Mode.
  5. Click the Management tab.
  6. Click Enable/Disable Lost Mode.
  7. Choose an option from Displayed Information pop-up menu, and then enter the message and phone number you want to display on the Lock Screen.
    Note:

    If you provide a phone number to display on an iPhone's Lock Screen, calls can only be made to that number. All other phone functionality is disabled.

  8. (Optional) Select Always enforce Lost Mode.

    If a lost device is erased and is successfully re-enrolled via a PreStage enrollment, Lost Mode will be immediately re-enabled and new location coordinates will be obtained. Lost Mode will stop being automatically re-enabled upon enrollment after a command is successfully sent by Jamf Pro to disable Lost Mode.

  9. (Optional) Select Lost Mode Sound to require the device to play a sound.

    The sound plays for about two minutes, gradually increasing in volume.

  10. Click Enable Lost Mode.

The selected device will display your message and optional text.

GPS coordinates for the device's approximate location are displayed in the device's inventory information (Inventory > Security). You can use the Update Location remote command to update the GPS coordinates collected for a device in Lost Mode.

Important:

If a mobile device has a passcode enabled, Apple's Data Protection feature may cause the mobile device to lose network connectivity after 48 hours or a device restart, and the mobile device will lose access to Wi-Fi passwords in the keychain. If the device is unable to receive the Disable Lost Mode MDM command, you may need to erase the device before it becomes functional again. For more information, see Data Protection overview in Apple Platform Security.