Adding a New TeamViewer Configuration

Jamf Pro Documentation 11.16.0
Solution
Application
Content Type
Technical Documentation
Utilities & Services
version
11.16.0
ft:locale
en-US
vrm_version
11.16.0
Requirements

  • TeamViewer account with administrative privileges

  • A Jamf Pro user account with Remote Administration privileges

  • A script token for Jamf Pro configured in TeamViewer

  • To send Self Service notifications, you must configure them in the Interaction section of the Self Service settings in Jamf Pro. For more information, see Jamf Self Service for macOS Notifications.

  1. Log in to the TeamViewer Management Console with your management account and do one of the following:

    • To retrieve a script token, navigate to Edit profile > Apps. Your token must include the "Create, view, and edit all sessions" session management privilege.

    • To create a token, do the following:

      1. In the top-right corner of the TeamViewer Management Console, open your profile settings.

      2. Click Apps.

      3. Click Create script token.

      4. Add the name and description for the token.

      5. From the Session management pop-up menu, choose Create, view and edit all sessions.

      6. Click Save.

    Note:

    To avoid potential issues with an inaccessible account, it is recommended to create the script token using a general TeamViewer account (e.g., support@yourcompany.com). Do not link the script token to a specific administrator.

  2. In a separate web browser window, log in to Jamf Pro.
  3. In Jamf Pro, click Settings in the sidebar.
  4. In the Global section, click Remote administration .
  5. Click New.
  6. Follow the onscreen instructions to add a TeamViewer configuration. Consider the following:

    • The configuration is site specific. If your environment includes sites and you are logged in as a Jamf Pro Site full administrator, you must select a site for your configuration or add a configuration in the full context of your Jamf Pro instance. For site administrators, the site is automatically assigned.

    • The Maximum Session Time setting allows you to control the session duration. It defaults to 15 minutes with a minimum value of 1 minute and a maximum value of 1440 minutes. It is recommended to use the minimum value greater than 5 minutes. Meetings started during a session are not terminated when the session times out.

  7. Click Complete.

Saving the configuration triggers automatic connection verification. The verification process must succeed before you can use the configuration.