Returning an MDM-Erased Mobile Device to Service

Jamf Now Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US
Requirements

  • Mobile devices with iOS 17 or later, iPadOS 17 or later, or tvOS 18 or later, and enrolled with Automated Device Enrollment

  • Activation lock disabled

  • A configured Wi-Fi profile assigned to the device via a blueprint

  1. Log in to Jamf Now.
  2. Click Devices.
  3. Click on the device you want to return to service.
  4. Click on the Action pop-up menu (•••) in the top-right corner and select Erase device.
  5. On the pop-up window, select or deselect the eSIM data checkbox to erase or retain the cellular plan data.
  6. Select the Re-enroll this device after erasing its content checkbox.
  7. Click Erase.

Your device will erase and automatically re-enroll in Jamf Now using your chosen blueprint.