Perform the steps below to resolve an APNs certificate mismatch.
- In Jamf Now, under the APNs tab, review the Apple Account field for the information entered at the time of the last certificate upload.Note:
This field is entered by the user and is not validated in Apple's systems. If incorrect, update it during the next renewal.
- If the account listed in the Apple Account field is not correct, check for additional Apple Accounts that may have been used to upload the certificate. See Determining the Apple Account Used for Apple Push Notification Service (APNs) Setup.
- If you are unable to locate the correct Apple Account, submit a request to Apple to migrate the certificate to a Managed Apple Account. Visit support.apple.com for more information.
- Log into the Apple Account containing the certificate, click Renew, then follow the remaining steps in Renewing Your Apple Push Notification Service (APNs) Certificate.