- Billing Failure
- If you have been notified that your billing method has failed, navigate to your Billing & invoices page and enter a new payment method. No further action is needed; the system will automatically try the new payment method later that night.
If your current payment method should still work, contact your card issuer to ask why the payment was declined. After you resolve the issue with your card issuer, you can have Jamf Now re-attempt charging the card. To do this, navigate to your Billing & invoices page to edit card details. Make no change and click Save.
If you pre-purchased Jamf Now Balance, navigate to your Billing & invoices page and confirm your remaining Balance. You can reload Jamf Now Balance in Jamf Now. After reloading, you will receive an email containing your Jamf Now Balance code within a few days. You can then enter the code in to Jamf Now to redeem your Balance. For more information, see Jamf Now Balance.
- Account Suspension
Your account will go into a suspended state after attempting to process your payment for seven days after you receive a billing failure notice. If your account enters a suspended state, you will need to update your billing information in order to bring your account back to normal status.
After suspension, you will be able to log in to your account, but you will not be able to click on elements in Jamf Now to take action on devices. Most communication between Jamf Now and your devices is paused.
Note:Devices can still be unenrolled from your Jamf Now account when in a suspended state.
You will see this notification displayed in your Jamf Now account when you log in. You will also notice an orange banner across the top of your entire Jamf Now account.
Click on Update Billing on either the dialog box or the banner to be taken to your Billing & invoices page where you can enter new billing information. After you update your billing information, your account suspension will clear shortly. Jamf does not charge late fees due to account suspension.