For managed mail accounts, if your email server requires a domain and username, and if the username is different from the email address, you must go to each device record and assign the username in the format: domain/username.
- Log in to Jamf Now.
- Click Blueprints.
- Click on the blueprint you want to edit.
- Under the Email tab of the blueprint, deselect the Username matches email address checkbox.
When you deselect this checkbox, a Username field will populate for devices in the blueprint.
- Click Devices.
- Click the Action pop-up menu (•••) next to the device you want to assign and select Assign device.
- Enter the domain/username in the Username field.
- Click Assign Device.
- Repeat for all devices in the blueprint.