Restoring the Authorization Database

Jamf Connect Documentation
Solution
Application
Jamf Connect
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

If the Jamf Connect login window is not loading and other remediation steps have not worked, you can replace the authorization database by renaming the auth.db file and letting the system replace it with a default copy.

  1. Start the computer in Recovery Mode.
  2. Open the Disk Utility application and mount the System Drive.
    1. If the Mac is FileVault enabled, mount the data volume. The default name is MacintoshHD-Data.
    2. If the Mac is not FileVault enabled, find the system drive location by navigating to /Volumes in Terminal, then identifying the name of the local system drive. The default name is /Volumes/Macintosh\ HD/.
  3. Quit the Disk Utility application.
  4. From the menu bar, navigate to Utilities > Terminal.
    A Terminal window opens.
  5. Rename the authorization database file.
    1. If the Mac is using a default name (MacintoshHD-Data or /Volumes/Macintosh\ HD/), rename the authorization database file by executing the following mv command: mv /Volumes/Macintosh\ HD/var/db/auth.db /Volumes/Macintosh\ HD/var/db/auth.db.bak.
    2. If the Mac is using a custom name, rename the authorization database file by executing the following mv command:
      mv /Volumes/SYSTEM_DRIVE_NAME/var/db/auth.db /Volumes/SYSTEM_DRIVE_NAME/var/db/auth.db.bak.
  6. Shut down and restart the computer.

The standard macOS login window displays.