Downloading Jamf Connect Logs from Terminal

Jamf Connect Documentation
Solution
Application
Jamf Connect
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

You can download all Jamf Connect logs from the past 30 minutes via Terminal. This feature will allow users to provide a detailed report to Jamf Support or a CSM when working directly with Jamf to resolve an issue.

To download all Jamf Connect and Self Service+ logs from the past 30 minutes, navigate to the Terminal and enter the command jamfconnect logs.

The JamfConnectLogs ZIP file includes:

  • An authchanger text file that includes the output of an authchanger -print command. This lists current loginwindow mechanisms enabled on the computer and indicates whether the Jamf Connect login window is enabled.

  • A Kerberos file that includes the output of a klist command. This lists the state of any Kerberos tickets on the computer, if available.

  • PLIST files from all Jamf Connect and Self Service+ subsystems.

  • When available, the user's ID token is written to the Jamf Connect logs and the com.jamf.connect.state domain. Additionally, the installed version of Jamf Connect is written.

By default, the file is located in /Library/Application Support/JamfConnect/Logs. For additional information about the command, use jamfconnect help logs.