Re-configuring Self Service+ with a new Identity Provider

Jamf Connect Documentation

Solution
Application
Jamf Connect
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

All configuration profiles on your computers related to the account management capabilities in Self Service+ (formerly the Jamf Connect menu bar app) will need to be removed. Following that, each user will need to have the related PLIST file removed from their computers. Lastly, the new configuration profiles can be deployed to your computers associated with the new identity provider.

Requirements

Using your MDM solution, delete all .mobileconfig files for Jamf Connect from your organization's devices. If you are using Jamf Pro, these can be deleted by removing the devices from the Scope of your configuration profile. See Computer Configuration Profiles in the Jamf Pro Documentation.

  1. Either locally or using a Jamf Pro policy, remove the com.jamf.connect.state.plist file for all users on your computers with the following command: rm ~/Library/Preferences/com.jamf.connect.state.plist.
  2. Use Jamf Pro or the Jamf Connect Configuration app to create and deploy a new Self Service+ configuration profile that is configured and tested with your new IdP.

    For more information about configuration, see the Configuration page.

  3. Restart the Self Service+ on all affected computers.
    Best Practice:

    Change IdPs with Self Service+ during a product upgrade

    Jamf recommends changing your identity provider alongside installing the latest version of Self Service+. The installer package will detect if the app is running and automatically quit it.

The new configuration profile is distributed to computers and Self Service+ restarts with the settings for the new identity provider.