For SSO connection issues, check the identity provider (IdP) configuration.
- Log in to the Jamf Account portal with your Jamf ID.
- Click Organization.
- Click SSO, and then click on the connection name.
- Compare the configuration to the requirements for setting up the identity provider (IdP). Confirm the connection settings, such as the Client Secret value, are accurate.
- Click edit next to the domain used for this connection, and then confirm the domain has a verified status. If the domain status is pending or not verified, see Resolving a Pending SSO Domain.Note:Common SSO connection issue messaging includes:
"Login failed. We are not able to log you in at this time. Please try again." (Entra ID)
"Access blocked: authorization error" (Google Identity)