Resolving a Pending SSO Domain

Jamf Account Documentation
Solution
Application
Content Type
Technical Documentation
Utilities & Services
ft:locale
en-US

If a domain's status remains as pending, either the DNS TXT record has not been added to the DNS registrar, or there is an error in the record data.

  1. Verify the DNS TXT record was added to the DNS registrar:
    1. Open Terminal on your computer.
    2. Run the following command, replacing example.com with your organization's information:
      dig -t txt example.com

      The DNS TXT record should display in the answer section.

  2. Confirm the DNS TXT record is accurate in Jamf Account:
    1. In Jamf Account, navigate to Organization > SSO.
    2. Click on the connection name.
    3. Click edit next to the domain used for this connection.
    4. Compare the DNS TXT record from step 1 with the DNS TXT listed for your domain.

      • If the DNS TXT records do not match, update the DNS TXT record in the DNS registrar, or create a new DNS TXT record.

      • If the DNS TXT records do match, but the domain remains pending after an hour, contact Jamf Support.